The course is delivered across four half-day sessions. These sessions are online via Zoom or Teams.

The 2-day training covers all the skills needed to have ‘better conversations’ within in a health or social care role, using health coaching skills to support effective self-management.  It includes:

• An introduction to ‘the Personalised Care Model’ and the roles of Care Coordinators, Health and Wellbeing Coaches and Social Prescribing Link Workers.
• The role of health coaching skills to support patients to achieve the best outcomes for them, while using health and social care services wisely and effectively;
• An introduction to the bio-psycho-social model of health – aimed at the whole person;
• The PCI Core Curriculum health coaching skills including active listening skills, goal-setting, goal follow-up and motivational interviewing techniques to support effective self-management and, where appropriate, behaviour change.
• An effective evidence-based coaching conversation structure that guides the use of the skills when working with patients;
• How to recognise patients at different levels of ‘activation’ and how to meet them where they are and support them around whatever’s important to them.

This training is aimed at:

• Care Coordinators and Social Prescribing Link Workers (ARRS roles), who are required to complete a PCI-accredited 2-day training in Health Coaching Skills.  
• anyone working directly with patients, or similar, to enable them to have ‘Better Conversations’ that support self-management..

The groups are small – usually 9-12 participants – which allows for small group discussion, both in the main room and break-out rooms.

There is the opportunity within the training to talk about how the skills are used effectively within individuals’ roles.